Posted on Wednesday, July 20, 2005 4:00 PM
Yikes! It is half way through the year already!
I am not the kind of person to reevaluate myself too often--I always find room for improvement. That, you are thinking, is a good thing. But the problem is that I would spend all my time doing that instead of working! But, after reading FreePromoTips.com , I have to say, I am ready to get myself reorganized.
Very good points were made as to the amount of time that is wasted in a day. This is referred to as the “soft side“ of the review process in a performance evaluation.
A person should take the time to see how much time he or she is wasting--time, which could be better spent wracking up those sales. (One idea might be to reevaluate time spent on personal calls...)
I find that when I come into work, I like to see my calendar ready to greet me, bursting with all those wonderful names and numbers. (That also includes the 'trouble' calls. I don't mind talking with people who are upset.) I get a mental checklist going and start putting them into order according to priority. Of course, I also have to factor in the whole east coast, west coast issue. I get on those easterners in the morning and wait to say 'good morning' to the westerners just before lunch.
It is vital to a thriving business (or one that wants to be a thriving business) to evaluate itself and its employees. As part of the evaluation of employees, it is certainly a good idea to ask the employees what they think about what is working. During the interview process, try asking the questions Mr. Keller suggested:
- What is working?
- What isn't working?
- What should we stop doing?
- What should we start doing?
Not only is employee imput important, it may be very eye-opening! There will be those wild suggestions, but in addition, this exercise will give every employee a feeling that they are vital to the company. There is not a better incentive anywhere.
Giving your business the boost it needs is sometimes as easy as reevaluating what you are doing for your customers. A three-point check to improve business, is to:
- Provide superior service - Over time, strong customer service will keep your existing customers happy.
- Customize your products and services - Fit them to your customer's individual needs.
- Build strong customer relationships - Develop a personal bond with your customers. Make them feel like they are part of your business family.
But in addition to the customers needs, don't forget the needs of your employees.
These are all simple rules, but ones that deserve to be readdressed from time to time.
**Encourage your employees to enjoy their career.**
**Give them recognition for a job well-done.**
**Give them the tools they need to succeed.**
At Inkspress, we have tools to help with all your organizational needs.
The Navigator Presentation Padfolio is a way to keep it all together without being too bulky.
LP